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| Debola Daniel. |
The management of Kentucky Fried Chicken Nigeria, KFC, an international fast food restaurant chain, has issued an apology to Adebola Daniel, son of Senator Gbenga Daniel, former Governor of Ogun State, now Senator Committee Chairman on Navy over discriminatory treatment one of its branch meted at to him in Lagos.
In
a statement on its X page on Thursday, the fast-food chain expressed deep
regret for the distress experienced by the customer and pledged swift action to
address the issue.
On
March 27, Daniel posted on his official X page about his experience at the KFC
outlet at the Murtala Muhammed International Airport (MMIA) branch.
According
to Daniel, the restaurant had stopped him and his family from entering, stating
that “no wheelchairs were allowed”.
Following
his statement, the Federal Airports Authority of Nigeria (FAAN) on March 28,
said it had shut down KFC over discrimination against Daniel.
FAAN instructed KFC management to tender an unreserved
apology, in writing, to Daniel, and a policy statement of non-discrimination be
written and pasted conspicuously at its door post at MMIA before it resumed
operation.
Reacting to the accusation, KFC
reiterated its commitment to opposing bias or discrimination in any shape or
form, with inclusivity and respect as fundamental principles of its values.
“KFC
is unwavering in our stance against bias or discrimination in any form, with
inclusivity and respect as non-negotiable pillars of our values,” the company
said.
“However,
this recent incident has underscored the pressing need for immediate action. We
have embarked on efforts to address the situation.
“We deeply
regret the frustration and distress experienced by our guest and extend sincere
apologies to those affected.
“In
response, we are urgently implementing inclusion training for all our
employees. This incident is not reflective of our standards, and we will act
swiftly to rectify it.
“We are actively exploring actions to equip our team members and restaurants better to ensure that every guest feels genuinely welcomed and that we deliver empathetic customer service that proactively addresses the diverse needs of each guest.”
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