FCCPC Probes Uber’s Abrupt Nigeria Exit, Focuses On Customer Obligations.

 

The Federal Competition and Consumer Protection Commission (FCCPC) has launched an investigation into Uber’s decision to abruptly exit Nigeria, with particular attention to how the ride-hailing company handled services and obligations owed to customers.

FCCPC Chief Executive Officer, Tunji Bello, disclosed this in an interview with Bloomberg on Sunday, September 6.

Bello said the commission was examining the circumstances surrounding Uber’s departure, particularly the treatment of customers whose services may have remained unfulfilled.

“We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” he said.

Uber announced on September 2 that it would wind down its operations in Nigeria and Uganda with immediate effect.

“After a thorough review, we have taken the difficult decision to wind down operations in Nigeria and Uganda, effective September 2, 2026. This decision is limited strictly to these two markets and does not impact our operations across the rest of the continent,” the company said.

The announcement came alongside Uber’s broader restructuring plans, which included cuts to more than 3,000 jobs globally as the company seeks to reduce management layers and refocus spending on its core business.

Following Uber’s exit from Nigeria, rival ride-hailing platforms Bolt and inDrive indicated plans to expand their market presence and take advantage of the gap created by the company’s departure.

Uber had operated in Nigeria amid several challenges, including disagreements with drivers over fares, commission rates and working conditions.

Drivers staged protests over the issues in 2017, 2023 and 2025.

The FCCPC’s investigation is expected to examine whether Uber adequately addressed its obligations to customers as it brought its Nigerian operations to an end.